Refund policy

Returns and Refunds

Products Manufactured and Shipped:

We want you to be satisfied with your purchase. However, for health and hygiene reasons, we do not accept returns on any shipped adult novelty products, no exceptions. Once your order has shipped you cannot cancel it and you will not be able to receive a refund.

All merchandise is thoroughly inspected before shipping. We are not responsible for damage to items after they been shipped. If you notice a defect with your product, simply contact us and we will try to rectify the situation. Please ensure correct item and specifications are chosen at checkout.

Products Manufactured but Not Shipped:

Because we make each order individually, depending on the options you selected at checkout, it is almost impossible for us to resell your item once it is made. If you have placed an order with us and your product has been manufactured but has not yet shipped, we can provide you with a partial refund. All manufactured, non-shipped items are subject to a fifty percent (50%) restocking fee for each product in your order that has been manufactured. Please be aware that your credit card company may delay the posting of a credit to your account.

Products Not Yet Manufactured:

If you request a refund and your order has not yet been manufactured, we will provide you with a full refund with no restocking fee. For this reason, you must let us know immediately when you decide you want to stop your order by emailing us at support@dickgrips.shop. Please be aware that for any refunds there may be additional processing time with your credit card company that may delay the posting of a credit to your account.